Portmeirion Group USA, Inc. Website Accessibility Statement

Committed to providing equitable access

Portmeirion Group USA, Inc. is committed to making our website (www.portmeirion.com) as accessible as possible. Our ongoing accessibility effort is to work towards being in alignment with the Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA criteria. We recognise the importance of providing a website that is accessible to all user groups, including those with a disability or impairment.

Accessibility Help or Feedback

We are committed to ongoing accessibility improvements. If you have issues accessing this website for any reason, or if you have questions or suggestions regarding accessibility of any of our content, you can contact us by sending email to customerservice@portmeirion-usa.com

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found a problem
  • what the problem is
  • what computer and software you use.

All constructive feedback about the accessibility or usability of our site is welcome. And we promise to consider it carefully. We will endeavour to reply to all communications within ten (10) business days.

Certain documents on our website are created and maintained by a third-party source. In these instances, we recommend contacting the third-party for additional information.

How We Test Our Websites

Portmeirion Group USA, Inc. relies on both automated and manual accessibility and quality testing processes. Automated tests are validated and addressed by staff who engage in more thorough evaluations. Examples of resources and processes that we use to help us identify and resolve potential accessibility and quality issues include:

  • The website is permanently monitored for accessibility using Silktide.
  • The site is manually tested in once a year by accessibility specialists at Silktide against Web Content Accessibility Guidelines 2.2 AA
  • Tests were conducted on a representative sample of pages following best practice. Pages tested reflect the varied functionality and content types found on our site.
  • Testing includes;
    • Automated tools: Initial scans conducted to catch common accessibility barriers.
    • Manual testing: Evaluators performed keyboard-only navigation, focus order checks, color contrast inspections, and tabbing sequence reviews.
    • Assistive technology testing: Screening with four different screen readers on desktop and mobile devices.

This statement was prepared on 01/07/2026 and last reviewed on 01/07/2026.